Last updated: November 1, 2026
This Software Warranty Policy applies to Bina42, also referred to as Bina AI, operated by MB MEDIA13 INC, an Ohio corporation. It describes service expectations and warranty limitations for our CRM, AI chatbot, automation, messaging, and related software services.
The features, usage limits, support arrangements, and services included in your subscription are those stated in the plan or written order you accept. We use commercially reasonable efforts to maintain the service and address reported faults. Unless expressly agreed in writing, we do not promise a particular uptime percentage, uninterrupted availability, or a fixed response or resolution time.
Maintenance, upgrades, technical faults, network problems, and third-party interruptions may affect availability. We will provide notice of planned maintenance when reasonably practicable.
AI-generated responses may be inaccurate, incomplete, or unsuitable for a particular situation. You are responsible for reviewing prompts, business information, permissions, and automation settings; testing workflows; and providing appropriate human oversight before relying on outputs or enabling consequential actions.
We do not guarantee any number or quality of leads, sales conversions, revenue, profit, or other business outcome. AI outputs are not a substitute for qualified professional advice where such advice is needed.
You are responsible for the accuracy and lawful use of information you upload, protecting account credentials, managing user permissions, and obtaining any notices, authorizations, or consents required for messaging, automated communications, and call recording. You must comply with applicable law and the rules of connected platforms. These responsibilities do not remove our own legal obligations.
Bina42 may depend on external AI providers, messaging and telecommunications platforms, payment providers, hosting services, and APIs. Their availability, policies, pricing, or functionality may change. We do not warrant the independent performance of third-party services or guarantee that a third party will approve, maintain, or restore your account or integration. Any responsibility we have for our own selection, configuration, or use of providers remains subject to applicable law and our agreement.
We apply reasonable safeguards but cannot guarantee that every security incident, unauthorized access attempt, or loss of data will be prevented. Our Privacy Policy describes our handling of personal information. Nothing in this policy excludes duties that apply to us under privacy or security law.
Except for express commitments in your written agreement and rights that cannot lawfully be excluded, the services are provided “as is” and “as available.” To the fullest extent permitted by applicable law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. These exclusions apply only to the extent legally permitted in your jurisdiction.
To the extent permitted by applicable law and subject to any express written agreement, MB MEDIA13 INC will not be liable for indirect, incidental, special, or consequential damages, including loss of anticipated profits, arising from use of or inability to use the services. This provision does not exclude liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited.
Report a fault to support@bina42.com with your account identifier, a description of the problem, when it occurred, and relevant screenshots that do not expose unnecessary personal information. Support is provided under your purchased plan. Custom development, additional integrations, or services outside that plan require a separate agreement.
Subscription cancellation, setup fees, and refund eligibility are governed by the separate billing and cancellation terms disclosed and accepted when you purchase, together with applicable law. This Warranty Policy does not remove mandatory refund rights or independently establish a non-refundable charge. Contact support@bina42.com for billing or cancellation requests.
Updates to this policy will be published with a revised date. We will give any notice and obtain any agreement required by law or your contract. Updates do not retroactively remove rights arising before the change.
MB MEDIA13 INC
1357 Edgehill Rd, Ste 337
Columbus, OH 43212, United States
Email: support@bina42.com
Phone: +1 (380) 249-8097
Website: https://bina42.com