Last updated: November 1, 2026
You can request deletion of personal information held in connection with Bina42, also referred to as Bina AI, operated by MB MEDIA13 INC. We handle requests in accordance with applicable law and our role in processing the information.
Email privacy@bina42.com with the subject “Data Deletion Request – Bina42”. Include your name, the email address or phone number associated with the information, the relevant business or workspace name if known, and a brief description of what you want deleted. State whether the request concerns your own Bina42 account or your information held by a business using Bina42.
Do not send passwords, full payment card details, Social Security numbers, or identity documents with your initial request. If additional verification is necessary, we will explain what is needed and an appropriate way to provide it. You may also contact us by phone for assistance or send a written request to the address below.
We may ask for proportionate information to verify your identity, locate your records, and confirm your authority. An authorized agent may submit a request where permitted by law, subject to appropriate verification.
If your information belongs to the workspace of a business using Bina42, that business generally determines how it is used. Contacting the business directly may help resolve the request. If you contact us, we will assist or forward the request as appropriate under applicable law and our agreement with the business. A business owner’s approval does not override a deletion right that applicable law requires us to honor.
Our service target is to complete straightforward deletion requests within seven business days after the information needed to verify and process the request is available. This target does not extend any legal deadline, including deadlines measured from initial receipt. We will respond within the period required by the law applicable to your request and notify you of any permitted extension and its reason.
We will confirm the outcome and explain any information that must be retained or any part of the request we cannot fulfill, where legally permitted. If you disagree with a decision, reply to privacy@bina42.com to request a review or exercise any applicable appeal right.
Depending on your request, deletion may cover profile details, contact or lead records, messages, uploaded content, or other personal information within our control. Where required, we will direct relevant service providers to delete the information they process for us.
We may retain limited information where necessary and permitted for legal or tax obligations, security, fraud prevention, disputes, or documenting compliance with your request. Backup copies may remain until scheduled deletion, with access restricted and the deletion request reapplied if a backup is restored. We cannot delete copies independently retained by a business customer or another platform outside our control.
Deleting an account or workspace may permanently remove access to records, integrations, and workflows. Save any information you are entitled to retain before requesting account deletion. Deletion and subscription cancellation are separate requests: if you also want to stop future billing, clearly request cancellation through support@bina42.com. Mandatory cancellation and refund rights remain unaffected.
Disconnecting a Google, Meta, WhatsApp, or other connected account may stop future access but does not necessarily delete information already stored. Request deletion separately where needed.
MB MEDIA13 INC
1357 Edgehill Rd, Ste 337
Columbus, OH 43212, United States
Email: privacy@bina42.com
Phone: +1 (380) 249-8097
Website: https://bina42.com