Last updated: November 1, 2026
Bina42, also referred to as Bina AI, is operated by MB MEDIA13 INC, an Ohio corporation (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we handle personal information in connection with bina42.com and our CRM, AI chatbot, automation, messaging, and related services.
We determine how personal information is used to administer our website, customer accounts, billing, and support. When business customers use Bina42 to manage their contacts, conversations, and workflows, we process that information on their behalf under their instructions and our agreements with them. The business customer is responsible for its own privacy notices and lawful collection and use of that information.
If you communicate with a business using Bina42, that business’s privacy policy also applies. This policy does not replace its obligations or govern third-party services independently of Bina42.
Depending on how you use the services, the information we handle may include:
We use information to provide and configure the services; operate authorized integrations and AI features; manage accounts, subscriptions, and payments; respond to support requests; diagnose faults; maintain security and prevent misuse; and meet legal obligations. We may use technical and usage information to evaluate and improve service performance. We send promotional communications where permitted by law and obtain consent where required.
Customer workspace information is processed to provide services to the relevant business customer. Authorized personnel may access it when reasonably necessary for support, troubleshooting, security, or legal compliance, subject to appropriate access restrictions and applicable agreements.
We may disclose information to providers that help deliver hosting, storage, AI processing, communications, payments, support, and other service functions. For example, AI features may send relevant prompts and conversation context to the AI provider supporting that feature. Connected platforms, such as WhatsApp or Google, may also process information under their own terms and privacy policies.
We do not sell customer contact lists or conversation content. We may disclose information when authorized by you, when required by law, to protect rights and security, or in connection with a merger, acquisition, or business transfer, subject to applicable privacy obligations.
If you connect a Google account, we access and use the data authorized for the integration to deliver the features you request. Bina42’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements. Google user data is not used for advertising or to train generalized AI or machine-learning models. You can revoke access through your Google Account permissions; revocation does not automatically delete data already lawfully stored by the service. For deletion requests, contact us as described below.
The website uses cookies and similar technologies for essential operation, security, and preferences. Nonessential analytics or advertising technologies, if used, are subject to applicable notice, consent, and opt-out requirements. Browser settings can restrict cookies, although some functions may be affected. Where a consent or privacy control is offered on the website, you can use it to manage the relevant choices.
You can unsubscribe from promotional emails through the unsubscribe link or by contacting us. Essential account, billing, and service notices may still be sent.
We retain personal information for as long as reasonably needed for the purposes described in this policy, considering the account relationship, customer instructions, the type of information, legal recordkeeping duties, security needs, and disputes. Information no longer needed is deleted or de-identified, subject to applicable requirements. Limited records and backup copies may remain for legitimate retention purposes and scheduled backup deletion.
Information may be processed in the United States and other countries where we or our service providers operate. Their privacy laws may differ from those in your country. Where required, international transfers must be supported by applicable legal safeguards; use of the service alone is not a substitute for those safeguards.
We use reasonable administrative, technical, and organizational measures to protect personal information. No online system is completely secure. Please protect your credentials and report suspected unauthorized access to support@bina42.com.
Depending on your location and applicable law, you may have rights to access, correct, obtain a copy of, or delete personal information; withdraw consent; object to or restrict certain processing; or opt out of certain sales, sharing, or targeted advertising. Where applicable, you may appeal a decision by contacting us or complain to the relevant supervisory authority. We will not unlawfully discriminate against you for exercising your rights.
Send requests to privacy@bina42.com. We may verify your identity and authority using proportionate information. If a request concerns data controlled by a business customer, we will assist or refer the request as appropriate. See https://bina42.com/data-deletion-request/ for details.
Bina42 is a business service and is not directed to children under 13. If you believe a child has provided personal information directly to us without appropriate authorization, contact us. We will take appropriate steps under applicable law.
We may update this policy. Material changes will be announced on the website at least 14 days before taking effect, unless an earlier change is required by law. Additional notice or consent will be provided where required.
MB MEDIA13 INC
1357 Edgehill Rd, Ste 337
Columbus, OH 43212, United States
Email: privacy@bina42.com
Phone: +1 (380) 249-8097
Website: https://bina42.com